Frequently Asked Questions

What does the AstraMind platform do?
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Is the AstraMind platform a secure and reliable investment choice?
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Indeed, our platform prioritizes security and reliability, implementing robust measures to safeguard your investments. Based in London, UK, we are a registered entity with a team of seasoned professionals in financial services and digital currency trading, ensuring a secure investment environment.
Is identity verification required for platform use?
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No, you do not need to undergo identity verification to make deposits or withdrawals on the platform.
When are earnings credited to my platform account?
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Earnings are added to your account balance on an hourly basis, precisely at the start of each hour based on the server's clock.
Can I reinvest my capital directly on the platform without withdrawing?
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Yes, you can reinvest your funds directly within the AstraMind platform. Once your profits are credited to your account balance, you can use them for new investments without external transfers, avoiding potential delays or fees associated with external transactions.
Are there limits on the number of simultaneous investments?
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There are no restrictions on the number of investments you can hold simultaneously.
Are there any fees for transactions on this investment platform?
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Our platform does not charge any fees for transactions. We offer a fee-free environment for managing your investments. However, please note that while we do not impose transaction fees, digital wallet providers may have their own fees for deposits and withdrawals that are beyond our control.
How long does it take to process a withdrawal request?
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Withdrawal requests are processed promptly within our system. The actual transfer time to your external wallet depends on the confirmation from your wallet provider or blockchain, which can range from a few seconds to several days.
Are there limits on how often I can make withdrawal requests?
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You can submit multiple withdrawal requests throughout the day without any limitations.
What is the minimum withdrawal amount for ePayCore and cryptocurrencies?
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What is the maximum processing time for withdrawing the deposit principal?
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Are withdrawal fees covered by the platform?
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Yes, we cover all associated network and wallet fees, ensuring you receive the full amount of your requested withdrawal.
Does the platform have a referral program for recommending others?
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Yes, our referral program offers three tiers of rewards, allowing you to earn additional commissions based on the transactions of your referrals. Active participants may achieve Leader status for even greater rewards.
What are the available referral bonuses?
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Currently, referral bonuses are set at 3%, and 1% for the three levels within your team. For those with large, active groups, we are open to discussing higher individual rates.
Is it necessary to have an active investment to participate in the referral program?
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No, you do not need to be actively investing to earn from the referral program.
When will I receive my referral commissions?
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Referral commissions are credited to your account balance once the referred member's investment is activated.
Will I earn a commission if a team member uses internal funds for their investment?
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Yes, you will receive referral commissions for all investments made by your team members, regardless of whether they use internal funds.
Are multiple accounts allowed on the platform?
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Only one account per user is permitted. If family members use the same device or IP address, please notify us to avoid potential issues.
What should I do if I still have questions after reading the FAQ?
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If your questions remain unanswered, please contact our support team directly. They are ready to assist you with any specific queries or issues you may have.

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